The Decora Company Reviews

The Decora Company offers a range of decorative plasters, paints, and tools with prices varying depending on the product. Discounts are available, with savings up to 49%. For example, CONCRETE ART by San Marco, a faux concrete decorative plaster, is priced between $12.95 and $288.95 after a discount of up to 12%. PATINA WAX, a professional plaster wax by San Marco, has a discounted price range of $49.35 to $69.95, reflecting up to 23% savings. The MARMORINO CLASSICO, a decorative lime polished plaster with a satin finish, is available from $26.95 to $267.95 after a discount of up to 20%. Additionally, tools like the Pennelli Tigre Professional Trapezoidal Stainless Steel Marmorino Trowel are offered at $39.95 to $41.65 after a 15% discount. Prices are subject to change, and for the most accurate pricing, customers are encouraged to visit the company's website directly.

The Decora Company processes payments through credit cards and utilizes a direct payment gateway for transactions. The payment data is encrypted and adheres to the Payment Card Industry Data Security Standard (PCI-DSS). The purchase transaction data is stored only as long as necessary to complete the transaction. For refunds, a credit will automatically be applied to the customer's credit card or original method of payment within a certain number of days.

The Decora Company has a 30-day return policy; items must be unused and in the original packaging to be eligible for a return. Products that have been tinted generally cannot be exchanged or returned. If an item is damaged during shipping, it may qualify for a refund or replacement through the shipping company's insurance. For shipping, the company offers standard delivery within 2-7 days using USPS/FedEx, with standard shipping available throughout the USA's lower 48 states. Shipping fees apply for Hawaii and Alaska, and international shipping arrangements can be made upon purchase. Orders can be canceled at no cost prior to shipment, but once shipped, the buyer is responsible for all shipping charges, including return shipping.

The color charts for products on The Decora Company's website can be found under the "Download" section of the Document table at the bottom of the product page or as an image below the main image of the product at the top of the page. Customers can select a color and note it in the "Notes" section on the shopping cart page.

The company will email prior to shipping to inform you of the order status, including options and wait for your response. Confirmation of accepted order and shipping info will be sent.

Yes, The Decora Company offers custom color matching. Customers can call or email with their custom color information and the company will match it. Matching Venetian Plaster colors can be done with about 90% accuracy and typically takes 1-2 days to complete.

The Decora Company is located in Madison, Wisconsin. Customers can arrange to pick up their order by ordering online as usual and then sending an email requesting to pick up their order. The company will notify the customer when the order is ready, which is usually 1-2 business days if the item is in stock, and provide the location for pickup.